Privacy Policy 

Last Updated: 28-12-2024

At Appliance Service, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of our customers when they interact with our website, services, and advertising platforms. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

At Appliance Service, we only collect the essential personal information required to provide our services effectively. The following information is collected:

  • Name: To address you properly and provide personalized service.
  • Phone Number: To contact you regarding your service request, confirm appointments, and provide updates.
  • Service Details: Information about the type of appliance issue you are facing, so we can send the right technician and resolve the problem efficiently.

This information is collected directly from customers when they book appointments, inquire about services, or fill out forms on our website.

2. How We Use Your Information

We collect personal information for specific purposes related to the services we offer. The purposes for which we use the collected information include:

  • Service Scheduling: To confirm your service request, schedule an appointment, and communicate with you about service details.
  • Customer Support and Follow-ups: To address any concerns, provide support, and follow up after service completion.
  • Advertising and Promotions: We may use your information for advertising through platforms like Google Ads, showing you relevant promotions or services based on your interests and search history.
  • Service Improvement: To enhance the quality of our services and tailor them to meet customer needs based on feedback and service history.

We do not collect sensitive information or use your data for purposes outside of those stated above.

3. Advertising and Marketing

Appliance Service uses third-party platforms such as Google Ads to advertise our services. These platforms may collect information like cookies or anonymous identifiers to provide targeted ads based on your browsing behavior. However, Appliance Service does not share your personal data, such as your name or phone number, with these advertising platforms.

If you prefer not to see personalized ads, you can adjust your preferences through the settings provided by the advertising platforms. Please note that opting out of personalized advertising will not stop you from seeing general advertisements.

4. Data Protection and Security

At Appliance Service, we take your privacy seriously and implement reasonable security measures to protect your personal information. We use industry-standard security protocols to safeguard your data from unauthorized access, misuse, and alteration.

While we strive to ensure the security of your data, please be aware that no method of data transmission or storage over the internet is entirely secure. As a result, we cannot guarantee the absolute security of your personal information.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers who help us deliver our services, such as technicians and customer support platforms. These third parties are obligated to use your data only for the purposes of performing their services and are required to maintain the confidentiality of your information.

In certain cases, we may also be required to share your information to comply with legal obligations or protect the rights, safety, and security of Appliance Service or our customers.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences, analyze site traffic, and improve the functionality of our website.

You can control cookie settings through your web browser, but please note that disabling cookies may impact your ability to access certain features of our website.

7. Your Rights

As a customer, you have the following rights concerning your personal information:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You can request updates or corrections to your personal information if it is inaccurate.
  • Deletion: You can request the deletion of your personal data, subject to any legal or contractual obligations.
  • Opt-out of Marketing Communications: If you no longer wish to receive promotional communications from us, you can opt-out by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

Appliance Service
Phone:+91 8050003866
Address: GROUND FLOOR, SHOP NO 138, NEW COMPLEX, S.K.R MARKET, BANGALORE

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Thank you for trusting Appliance Service with your appliance repair needs!

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